Why your business needs an AI chatbot
What is a Chatbot
A chatbot is a program, driven by rules and AI, that simulates real interaction with users through a chat interface. In other words, a chatbot is a service that can communicate with you like a real person.
Chatbots – Basically it is based on machine learning to gather interactive tables that allow them to copy human conversations and react to written or spoken requests to deliver a service. They understand the language, not just because they use AI. Therefore, the more conversations chatbots have with users, the more intelligent they become.
Let’s take a look at the bottom benefits of chatbots and get a better understanding of how they can contribute to your business.
Engage and excite customers
Improve Customer Service
Improve Customer Service
According to a survey, it shows that 83% of online buyers require support during their shopping time. Therefore, you may need to help your customers understand which products are suited to their needs/budget anytime. In addition, those online buyers may not know what they are looking for because of navigation issues when they are on your site, may have registration, payment, checkout and delivery questions, or lack information about a product.
Increased Credibility and Brand Value
70% of people don’t trust business without a website and rate the business according to the design of their website. A website allows you to create a better first impression on your potential customers and provide you a platform to show off your products in a creative fashion and on your own terms. Isn’t that cool?
More than 70 % percent of people are online!
As of August 2020, a whooping over 4.57 billion people are using internet and we all know with the increase in internet usage people searching for business online before going out of home is also increasing rapidly. If you are running a business or looking out for a job without a website, you are missing out on an opportunity to reach out to potential customers. If you are an old timer, please understand that having a website is like having your business listed on a telephone directory. Having a website will get your business an online presence and generate more leads. Thus, more sales and profits.
The chatbots unlikely humans do not need sick leaves or tea breaks, it will be available for service 24×7 with almost zero maintenance. Chatbots work even while the actual customer agent sleeps and there is no limit to the number of conversations it can handle simultaneously. Thus, your business is online always.