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Challenge

Protea Events faced difficulties in managing their event ticket sales and check-ins, which were primarily handled through outdated and inefficient methods. They needed a robust system that could streamline the online sale of event tickets and provide a seamless mobile backend version for efficient ticket check-ins on the day of the event. This challenge was compounded by the necessity to ensure real-time updates, avoid double bookings, and manage large volumes of attendees smoothly, all while delivering a user-friendly experience for both event organizers and attendees.

The new system enabled seamless online ticket sales, simplifying the purchasing process for attendees and increasing sales efficiency.This streamlined approach reduced administrative burdens and minimized errors associated with manual ticket handling.
Real-time updates ensured that ticket availability was always current, preventing double bookings and over-selling of events.This feature enhanced the overall reliability and trustworthiness of the ticketing process.
The mobile backend version allowed event staff to efficiently check in attendees using mobile devices, speeding up the entry process on the day of the event.This capability reduced wait times and improved the overall attendee experience.
The user-friendly interface made it easy for attendees to purchase tickets and for staff to manage ticketing operations.Improved navigation and intuitive design contributed to higher customer satisfaction and repeat attendance.
The system provided detailed reports and analytics on ticket sales and attendee data, helping event organizers make informed decisions.Access to these insights allowed for better planning and execution of future events, driving overall business growth.

Solution

We developed a comprehensive system for Protea Events that revolutionised their ticketing process by enabling online sales and mobile check-ins. Customers easily purchase tickets online and receive their tickets via email complete with a unique QR code. On the day of the event, staff use the mobile backend version to scan the QR codes for efficient and speedy check-ins. The system provides real-time updates, ensuring accurate ticket availability and preventing double bookings. Additionally, a robust backend dashboard offers comprehensive data analytics and reporting, giving event organizers valuable insights into ticket sales and attendee demographics. This end-to-end solution streamlines operations, enhances the user experience, and provides Protea Events with the tools needed for successful event management.