Public Sector Technology

GOVERNMENT & PUBLIC SECTOR SOFTWARE
DEVELOPMENT SOUTH AFRICA

Recadi Technologies designs, implements and supports purpose-built digital platforms for South African public institutions and government-linked organisations.

Our public-sector experience includes digital platforms for the Parliament of the Republic of South Africa and CRM implementations for INSETA and CHIETA, with a CRM implementation currently underway for the South African Nursing Council.

We combine software engineering with business analysis, workflow design, system integration, implementation, training and ongoing support.

Discuss Your Public Sector Project
Track record

Proven Public Sector Technology Experience

Parliament of RSA

Digital Public Engagement & Parliamentary Platforms

Digital broadcasting and streaming workflows, public WhatsApp engagement and a centralised digital meetings and media platform.

View Case Study
INSETA

CRM & Stakeholder Service Management

Customer and stakeholder query management, ticketing workflows and a centralised knowledge base with ongoing system support.

View Case Study
CHIETA

CRM, Telephony & Automated Escalations

Integrated CRM environment incorporating telephone activity, service workflows, operational reporting and automated escalations.

View Case Study
SANCCurrent Implementation

CRM Implementation

Current CRM implementation for the South African Nursing Council.

Stakeholder operations

Public Sector CRM & Stakeholder Management

Public institutions interact with large numbers of stakeholders across multiple communication channels.

Recadi develops CRM environments that centralise these interactions and provide internal teams with structured processes for managing queries and service delivery.

Our experience includes:

Customer and stakeholder records

Query and ticket management

Service workflows

Knowledge bases

User and team queues

Escalation workflows

Telephony integration

Reporting and dashboards

Role-based operational processes

INSETA

The solution centralises customer and stakeholder queries and provides structured ticketing workflows and a centralised knowledge base. The CRM remains in operational use, with Recadi providing ongoing technology support.

View INSETA Case Study

CHIETA

The solution extends CRM and service-management functionality through integration with CHIETA's telephone environment, with automated escalation workflows supporting the management of unattended and overdue queries.

View CHIETA Case Study
Public access

Digital Platforms for Public Access

Government technology is not limited to internal systems.

Our work with Parliament demonstrates Recadi's ability to develop digital platforms through which members of the public can access institutional information and services.

This experience includes digital broadcasting workflows, WhatsApp-based public engagement and centralised access to live, recorded and historical parliamentary meetings.

Parliament Case Study WhatsApp Chatbot Development
Service delivery

Workflow & Service Delivery Automation

Public-sector organisations often operate through structured processes involving multiple teams, responsibilities, service levels and escalation paths.

Recadi designs systems that translate these operational processes into structured digital workflows.

Depending on project requirements, these can include:

Automated routingTeam queuesUser assignmentsEscalation processesStatus trackingNotificationsManagement dashboardsOperational reportingSearchable knowledge resources
Integration

Systems Integration

Public-sector software frequently needs to operate alongside existing technology.

Recadi's CHIETA work demonstrates this through the integration of telephone activity into the CRM environment.

Where supported APIs and technical interfaces are available, Recadi designs integrations between new platforms and the systems an organisation already runs.

Delivery model

Implementation Beyond Development

Successful organisational software requires more than writing code. Recadi does not simply hand over software. We work with organisations through implementation and operational adoption.

  1. 01Requirements gathering
  2. 02Business analysis
  3. 03Solution design
  4. 04Development and configuration
  5. 05Integration
  6. 06Testing
  7. 07User training
  8. 08Go-live
  9. 09Support and maintenance
  10. 10Continuous improvement
SETA sector

SETA CRM Experience

Recadi has direct experience implementing CRM platforms within South African Sector Education and Training Authorities.

INSETA uses a Recadi-supported CRM environment for stakeholder queries, ticketing workflows and knowledge management.

Following this experience, Recadi was awarded CHIETA's CRM project, which expanded the operational model through telephony integration, call visibility and automated escalation workflows.

This experience gives Recadi practical exposure to CRM requirements within SETA environments rather than only theoretical knowledge of the sector.

Explore Recadi's CRM Solutions
Why Recadi

Why Recadi for Public Sector Software?

South African software development company

Johannesburg-based delivery team

Direct public-sector implementation experience

Experience with Parliament and SETAs

Business analysis before development

Custom software capability

CRM implementation capability

Integration capability

Training and implementation support

Long-term application support

Experience building both internal operational systems and public-facing platforms

LET'S BUILD
SOMETHING
THAT LASTS.

We work best with organisations that want a technology partner - not just a vendor.

Start a Conversation