SOFTWARE DEVELOPMENT COMPANY
IN JOHANNESBURG

Recadi Technologies has delivered multiple digital solutions for the Parliament of the Republic of South Africa.

During the COVID-19 period, Recadi designed and implemented a digital broadcasting and streaming workflow that enabled parliamentary meetings hosted through platforms such as Microsoft Teams and Zoom to be securely managed and distributed to public channels.

Between 2021 and 2023, Recadi also managed and monitored live parliamentary streaming feeds, supporting the reliable public broadcasting of time-critical parliamentary proceedings.

Recadi subsequently developed a WhatsApp chatbot for Parliament to improve public access to parliamentary information through a familiar, low-data communication channel.

In 2024, Recadi designed and developed a centralised digital meetings and media platform. The platform provides access to live and recorded meetings, upcoming and historical sessions, and searchable parliamentary meeting records organised by criteria such as date, committee and topic.

This work demonstrates Recadi's ability to design, implement and support public-facing digital systems operating in high-visibility institutional environments.

Recadi Technologies was appointed by INSETA to design, implement and support a Customer Relationship Management platform for day-to-day operational use.

The solution centralises customer and stakeholder queries and provides structured ticketing workflows and a centralised knowledge base.

The platform gives internal teams greater visibility over queries and supports structured communication and service delivery.

The CRM remains in operational use, with Recadi providing ongoing technology support.

Following Recadi's CRM implementation and ongoing support work for INSETA, Recadi Technologies was awarded CHIETA's CRM project.

The solution extends CRM and service-management functionality through integration with CHIETA's telephone environment.

Call activity can be captured within the CRM, providing visibility into call volumes and answered, missed and unanswered calls together with user and support workflow information.

Automated escalation workflows support the management of unattended and overdue queries.

The project demonstrates Recadi's capability to combine CRM, workflow automation, service management, reporting and enterprise integration within a public-sector environment.

Recadi Technologies is currently implementing a Customer Relationship Management solution for the South African Nursing Council (SANC).

The project forms part of Recadi's growing experience implementing CRM and operational service-management platforms within South African public institutions.

Recadi Technologies designed and developed a warehouse management and 3PL SaaS platform for Brima Logistics.

The system covers operational processes from receiving goods through warehouse storage and client-facing services.

Recadi Technologies designed and built a custom network marketing platform for Gosh Detergents, which now processes over R1 million in sales every month through its distributor network.