WHATSAPP CHATBOT
DEVELOPMENT
Recadi Technologies builds AI-powered WhatsApp chatbots for South African businesses, from customer support and order tracking to bookings, payments and lead qualification, on the official WhatsApp Business platform.
WHATSAPP CHATBOTS THAT
ACTUALLY RUN YOUR BUSINESS
South African customers live on WhatsApp. Recadi builds chatbots that go beyond simple FAQs, connecting straight into your CRM, ERP and payment systems so customers can self-serve, place orders and get real answers without waiting for a human.
Built On The WhatsApp Business Platform
We build directly on the official WhatsApp Business Cloud API, with verified business profiles, message templates and webhook architecture that scales from a few hundred to millions of conversations per month.
AI Assistants That Understand Your Business
Our WhatsApp chatbots are powered by retrieval-augmented AI grounded in your own documents, products, policies and operational data, so answers are accurate and on-brand rather than generic.
Integrated With Your Systems
Chatbots connect into your CRM, ticketing, ERP, payment and logistics systems so customers can check orders, log tickets, get quotes, book appointments and pay, all inside WhatsApp.
Trusted In Production
Recadi built the WhatsApp conversational experience used by the Parliament of South Africa, alongside enterprise rollouts in logistics and customer support across the country.
CAPABILITIES INSIDE
EVERY CHATBOT
WhatsApp Business API setup
AI customer support chatbot
Order tracking and updates
Appointment booking flows
Lead capture and qualification
Payment and quotation flows
CRM and helpdesk integration
Broadcast and notification flows
QUESTIONS WE GET
ABOUT WHATSAPP CHATBOTS
How much does a WhatsApp chatbot cost in South Africa?
Recadi WhatsApp chatbot builds typically start in the low tens of thousands of rand for a focused use case (such as support or order tracking) and scale up for full AI-powered assistants integrated with CRM, ERP and payments. Pricing depends on integrations, conversation volume and AI model usage.
Can the chatbot use AI to answer customer questions?
Yes. We build retrieval-augmented AI chatbots that are grounded in your own knowledge base, product catalogue, policies and FAQs. The AI answers in your tone of voice, escalates to a human when needed, and never hallucinates pricing or policy.
Do you handle WhatsApp Business API approval?
Yes. We manage the Meta Business verification, WhatsApp Business Account setup, phone number provisioning, display name approval and message template submissions on your behalf.
Can the chatbot integrate with our existing CRM or systems?
Yes. We integrate WhatsApp chatbots with CRMs, helpdesks, ERPs, payment gateways and custom internal systems. If your system has an API, we can connect to it.
Where is Recadi based?
Recadi Technologies is based in Randburg, Johannesburg, and has been building enterprise software and conversational platforms for South African organisations since 2016.
LET'S BUILD
SOMETHING
THAT LASTS.
We work best with organisations that want a technology partner - not just a vendor.
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